Shipping & Delivery
Made to order
Nothing here sits in a warehouse. When you place an order, that exact piece gets made for you: printed or embroidered, patched near the hem, pressed and packed.
That takes about a week. Then it ships with tracking, and you'll get the number by email the moment it moves.
How long it takes, start to finish
- About 5 to 7 business days to make your piece.
- Standard shipping inside the US usually adds another 3 to 5 business days.
- So most US orders land somewhere between 8 and 12 business days after you order.
- Several items can ship separately if they are made on different machines. No extra charge to you.
Holiday weeks run slower everywhere. If you need something by a date, order with a week of cushion or message us first and we'll tell you honestly whether it'll make it.
Where we ship
Rates and available destinations are calculated at checkout from your address. If your country isn't coming up, send us a message before you give up on it.
Tracking
Every order ships with tracking. If the number hasn't moved in a few days, that's usually the carrier scanning late rather than a lost package, but message us and we'll chase it.
If something's wrong with what arrived
A misprint, crooked embroidery, a hole, a stain, the wrong size in the bag: that's on us. Send a photo within 30 days of delivery and we'll remake it and ship the replacement free. You don't need to send the original back.
If the size isn't right
Because every piece is made for you after you order, there's no shelf to put a return back on, so we can't take returns for fit or for a change of heart.
What we'd much rather do is get it right the first time. The size guide has real flat measurements for every blank we use, and if you message us the chest width of a shirt you already like, we'll tell you which size to order. That offer is open before you buy and it takes us thirty seconds.
Cancellations and changes
Message us within a couple of hours of ordering and we can usually still catch it before production starts. Once a piece is printed it's yours, because it was made for you.
Lost or stolen packages
If tracking says delivered and the package isn't there, check with anyone else at the address and your building's usual hiding spots first, then message us. We'll help you open a claim with the carrier.